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TERMS OF BOOKING AND CANCELLATION

To make your holiday a successful one in all aspects, please study our terms of reservation and cancellation below.

1). VUOKATTI TRAVEL applies the terms below to ordering, reserving and cancelling accommodation services. These terms are binding on both parties once the customer has paid the advance payment mentioned in these terms, or the complete rental payment.
2). Advance payment and final payment are to be paid by the due dates noted on the invoice. The advance payment (30 %) is to be paid in 7 days after making the reservation. The final payment is to be paid 30 days prior to the beginning of the accommodation. If there are less than 6 weeks to the arrival when the reservation is made, the whole sum will be invoiced at once. In last minute reservations (less than 30 days to the beginning of the accommodation) all payments are due immediately and reservation becomes binding right after Vuokatti Travel has confirmed it to you by email. These terms of booking and cancellation are also applied to online bookings paid by credit card.
Invoice fee is EUR 25 / booking.

These terms of booking and cancellation are applied to online bookings paid by credit card; in these case no invoice fee will be charged.
3). Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.
4). Should the customer be forced to cancel their reservation, THEY MUST IMMEDIATELY NOTIFY VUOKATTI TRAVEL OF THE CANCELLATION, by e-mail or telephone. Leaving the advance or final payment unpaid does not mean cancellation, and does not release the customer from these terms of cancellation. A reservation can be cancelled without cost before the due date of the advance payment.
5). Should the customer cancel their reservation at least 30 days prior to the beginning of stay, the payment made will be returned less cancellation expense EUR 50 + EUR 25 service charge. Should the cancellation take place later than 30 days prior arrival, complete rental payment will be charged. However, should the holiday apartment be re-rented for the same period of time, the rental payment will be refunded as above.
In the case of cancellation taking place later than 30 days prior to the beginning of stay due to a serious illness or death in family, the rental payment – 10% and service charge of EUR 25 will be refunded. Medical certificate will be need to be delivered to Vuokatti Travel.
Should the customer cancel their reservation later than 48 hours prior to the beginning of stay, complete rental payment will be charged.
In the event of force majeure Vuokatti Travel has the right to cancel the reservation. In this case the customer will be fully refunded.

The owner of the cottage / apartment reserves the right to rent cottages / apartments using a several booking services / online reservation programmes. In case of double booking, Vuokatti Travel Ay. is obliged to inform the client immediately and to provide an alternative option. If the client has made a full payment and the price for the accepted alternative is lower than original, a difference of the prices will be refund by Vuokatti Travel Ay. to the client´s account or credit card. If there is no alternative option to be found or it is rejected by client, original reservation will be cancelled and the payment will be returned. 

6). The reservation is considered confirmed when the customer has paid the advance payment (30% of the full rental payment) by the due date. Should the reservation be made later than 30 days prior to the beginning of stay, full amount will be charged at once and the reservation is confirmed immediately.

7). The customer making the reservation needs to be over 18 years old. Minors accommodating without their guardian will need to send a letter of commitment from their guardian to Vuokatti Travel prior to beginning of stay.

8). Cottages & apartments: CHECK-IN is usually at 4 pm on the day of arrival, Check-Out is at 12 noon on day of departure.  Please notice that in AATELIN LINNA (AATELI CASTLE) –apartments CHECK-IN is at 6 pm and CHECK-OUT at 2 pm. There are also some exceptions concerning HC Katinkulta apartments, times will be informed when Vuokatti Travel confirmes the reservation.

Hotels: CHECK-IN is at 2 pm on the day of arrival, Check-Out is at 12 noon on day of departure.

9). The customer is liable for any damages they cause to the premises and property. Compensation will be made directly to the owner. The customer is responsible for cleaning up the apartment during and after stay. Final cleaning is included in the rental price (if the condition of apartment should require cleaning more thorough than normal, the customer is liable for the extra cost). For an additional cost the customer can order cleaning during the holiday. Also bed linen will be delivered on order.

Customer is responsible for lost keys of the holiday apartment. Customer is charged for replacing locks and keys.

10). PETS ARE FORBIDDEN in some of the holiday apartments. The customer will need to check whether this rule applies to their rental apartment. Should the customer, despite the rule, bring a pet to the apartment, they are liable to pay allergy cleaning costs.

Pets are allowed in some apartments for a pet fee. Should customer fail to inform of the pet beforehand, the pet fee will be charged threefold in arrear.

11). The number of people using the premises is not to exceed the number agreed on beforehand.

12). All comments and complaints concerning the equipment and condition of the accommodation need to be directed to the maintenance of the owner immediately. Complaints made afterwards will not be taken into account.

13). The customer commits to study the instructions book in the apartment and follow its directions. Actions against the instructions cause danger to the premises and liability for damages to the customer.

14). Any items left in apartments are kept for fourteen days. When requested, the property will be sent cash on delivery: the customer pays for all dispatch costs as well as service fee of EUR 10.